At Bean Bag Chairs Store, we’re committed to making your shopping experience as comfortable as our premium bean bag furniture. Whether you’re ordering a plush Designer Bean Bag Sofa or a fun Kids’ Bean Bag, we want you to be completely satisfied with your purchase.

Shipping Information

Order Processing Time

We carefully prepare each order like we would our Luxury Bean Bag collection:

  • All orders are processed within 1-2 business days (Monday-Friday)
  • Orders placed on weekends or holidays will be processed the next business day

Shipping Methods & Delivery Times

We offer two convenient shipping options for your Bean Bag Furniture:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
  • Available for all destinations we ship to

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

Our Hassle-Free Returns Policy

Just like our Bean Bag Loungers adapt to your body, our returns policy adapts to your needs. We accept returns within 15 days of delivery for most items in their original condition.

How to Return an Item

Follow these simple steps to return your Bean Bag product:

  1. Contact Us within 15 days of receiving your order
    • Email: [email protected]
    • Subject line: “Return/Exchange Request – Order #[Your Order Number]”
    • Include: Order number, item details (e.g., “Gaming Bean Bag Chair”), reason for return, and whether you want a refund or exchange
  2. Wait for Approval
    • Our Atlanta-based team will respond within 2 business days with return instructions
  3. Package Your Item
    • Use the original packaging (just like how we carefully package our Bean Bag Armchairs)
    • Include all tags and accessories
  4. Ship It Back
    • Send to: Bean Bag Chairs Store Returns, 1495 Pine Garden Lane, Atlanta, US 30339
    • For international returns: Mark as “Returned Goods” to avoid customs charges
  5. Receive Confirmation
    • We’ll process your refund or ship your exchange within 3 business days of receiving your return

Refund Information

  • Timing: Refunds are issued within 5-7 business days after we receive your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

Want to exchange your Bean Bag Cube for a different color? Or upgrade to a LayZ Bean Bag?

  • We’ll ship your replacement once we receive your return
  • Price differences will be charged/refunded as needed
  • Standard shipping rates apply for the new shipment

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • Bean Bag Replacement Covers (hygiene reasons)
  • Maternity Bean Bags (specialty health product)
  • Any item not in its original condition, damaged, or missing tags

Note: This doesn’t affect your statutory rights if the item is faulty or not as described.

Need Help?

Our friendly customer service team is happy to assist with any questions about returns for your Bean Bag Footstools, Bean Bag Settees, or other products.

Contact us at [email protected] or call [Insert Phone Number] (Monday-Friday, 9am-5pm Eastern Time).

We stand behind the quality of our Bean Bag Furniture just as we stand for your complete shopping satisfaction!