At Bean Bag Chairs Store, we want you to be completely satisfied with your Designer & Luxury Bean Bags, Gaming Bean Bags, or any other product from our premium collection. If you’re not happy with your purchase, we offer a straightforward returns and exchanges process.

Our Return Promise

Just like our Bean Bag Sofas and Bean Bag Loungers are designed for maximum comfort, our returns policy is designed for maximum convenience. We accept returns within 15 days of delivery for most items in their original condition.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange (e.g., Bean Bag Recliner or Kids’ Bean Bag)
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our Atlanta-based team will respond within 2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging (just like how we carefully package our Bean Bag Armchairs for shipping).
  4. Ship It Back: Send the package to our warehouse at:
    Bean Bag Chairs Store Returns
    1495 Pine Garden Lane
    Atlanta, US 30339
  5. Confirmation: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3 business days.

Return Request Template

To make the process easier, here’s a template you can use:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bean Bag Chairs Store Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Your Order Number] Item(s) for Return/Exchange: [Product Name, e.g., “Designer Bean Bag Sofa in Blue”] Size/Color (if applicable): Reason for Return/Exchange: I would prefer: [Refund to original payment method / Exchange for (specify product)] Please advise on next steps. Thank you for your assistance! Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is processed:

  • Timing: Refunds are issued within 5-7 business days after we receive your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Information

For exchanges (perhaps you’d prefer a different color of our Bean Bag Cushions or want to upgrade to a LayZ Bean Bag):

  • We’ll ship your replacement item once we receive your return
  • Price differences will be charged/refunded as applicable
  • Standard shipping rates apply for the new shipment

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned:

  • Bean Bag Replacement Covers (for hygiene reasons)
  • Maternity Bean Bags (specialty health product)
  • Any item not in its original condition, damaged, or missing tags

Note: This does not affect your statutory rights if the item is faulty or not as described.

International Returns

For our international customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Refunds will exclude original shipping costs and any import duties paid

Need Help?

Our friendly customer service team is happy to assist with any questions about returns for your Bean Bag Footstools, Bean Bag Settees, or other products. Contact us at [email protected] or call [Insert Phone Number] (Monday-Friday, 9am-5pm Eastern Time).

We stand behind the quality of our Bean Bag Furniture just as we stand for your complete shopping satisfaction!