Welcome to Bean Bag Chairs Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.
About Our Products
What types of bean bags do you offer?
We carry an extensive range of bean bag furniture including armchairs, couches, cubes, cushions, footstools, loungers, recliners, settees, sofas, and specialty items like gaming bean bags, maternity bean bags, and children’s designs. We also offer replacement covers for most models.
Do you have bean bags suitable for children?
Absolutely! We offer dedicated kids’ bean bags in our Boys’ Bean Bags, Girls’ Bean Bags, and Kids’ Bean Bags collections, featuring fun designs and durable materials perfect for younger users.
What are your premium options?
Our Designer & Luxury Bean Bags collection features high-end materials and exclusive designs for those seeking premium comfort and style.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I change or cancel my order after placing it?
We process orders quickly to get your bean bag to you fast. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We deliver worldwide to most countries (excluding some Asian and remote regions). Our Atlanta-based warehouse ensures fast processing and reliable global delivery.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch (recommended for best balance of speed and value)
- Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch (great for budget-conscious shoppers)
All orders take 1-2 business days to process before shipping.
How can I track my order?
You’ll receive tracking information via email once your order ships. You can use this to follow your bean bag’s journey to your doorstep!
Returns & Exchanges
What is your return policy?
We want you to love your bean bag! If you’re not completely satisfied, you may return your item within 15 days of receipt. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We’re based in Atlanta, Georgia and typically respond within one business day.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm Eastern Time. Emails received outside these hours will be answered the next business day.
Still have questions? We’re here to help! Email us at [email protected] and we’ll ensure you have all the information you need to find your perfect bean bag solution.